Managed Service

Managed Service

This allows customers to use HKT’s technical resources and enlist highly-trained engineers to manage their network, server farm and business operations. Downtime for mission-critical infrastructure housed at HKT SkyExchange is minimized.

Round-the-clock monitoring

  • End-to-end network performance is monitored around the clock by our NOC at SkyExchange, which responds swiftly to alerts or system failure
  • iSOC oversees NOC performance and takes over in the event of emergency

Performance reporting

  • Proactive monitoring and eAlerts ensure consistent performance
  • SkyExchange provides MRTG (Multi Router Traffic Grapher) online reports on network performance and traffic volume, based on SIA bandwidth subscription

Preventive maintenance

  • Conducts advanced remote server farm health checks, while managing router and switch
  • Server and equipment maintenance
  • Installation of applications and equipment plus system configuration

Hardware fault management

  • Equipment troubleshooting and corrective action in the event of abnormality
  • Provisioning of on-loan hardware with similar functionality, subject to availability
  • IT administration and co-ordination of equipment housed

Click here to find out more about IT support from HKT.

One Service Provider Meets All Your ICT Needs

HKT’s comprehensive one-stop ICT solutions provide a competitive edge. HKT will help take your business to the next level – from relocating data centers and comprehensive hosting through to purchasing equipment and providing connectivity.

  • Relocating data centers
  • Purchasing equipment
  • Network connectivity
  • Hardware, cloud platforms and network hosting