Managed Service

This allows customers to use HKT’s technical resources and enlist highly-trained engineers to manage their network, server farm and business operations. Downtime for mission-critical infrastructure housed at HKT SkyExchange is minimized.

Round-the-clock monitoring

End-to-end network performance is monitored around the clock by our NOC at SkyExchange, which responds swiftly to alerts or system failure
iSOC oversees NOC performance and takes over in the event of emergency

Performance reporting

Proactive monitoring and eAlerts ensure consistent performance
SkyExchange provides MRTG (Multi Router Traffic Grapher) online reports on network performance and traffic volume, based on SIA bandwidth subscription

Preventive maintenance

Conducts advanced remote server farm health checks, while managing router and switch
Server and equipment maintenance
Installation of applications and equipment plus system configuration

Hardware fault management

Equipment troubleshooting and corrective action in the event of abnormality
Provisioning of on-loan hardware with similar functionality, subject to availability
IT administration and co-ordination of equipment housed

Click here to find out more about IT support from HKT.

One Service Provider Meets All Your ICT Needs

HKT’s comprehensive one-stop ICT solutions provide a competitive edge. HKT will help take your business to the next level – from relocating data centers and comprehensive hosting through to purchasing equipment and providing connectivity.

Relocating data centers
Purchasing equipment
Network connectivity
Hardware, cloud platforms and network hosting